Background
MSIG Europe is a property, casualty, and marine insurer specialised in commercial and industrial risks, operating across eight countries in Europe. With a lean legal team responsible for contract review, data privacy, and legal advice across multiple jurisdictions, the volume and complexity of work was growing, particularly following a merger that doubled the size of the business.
The team was spending significant time manually reviewing data protection agreements, tracking legal requirements across different countries, and responding to business questions that required digging through hundreds of pages of training materials and legislation. Time that could otherwise be spent on higher-value analysis and advice.
Opportunity
The team had been following developments in legal AI closely. Marjolein Vilé, Data Privacy Specialist and Legal Counsel, started experimenting with AI tools early and quickly understood both their potential and their limitations for legal work.
After evaluating their options, MSIG Europe chose LEGALFLY as the best fit, particularly for its built-in legal knowledge base and its focus on legal expertise across different jurisdictions.
Solution
The centrepiece of MSIG Europe's implementation is LEGALFLY's contract review and playbook functionality. Ruth Knops, Legal Director and DPO, set up a playbook specifically for outsourcing contracts, a regulated area where consistency of review is critical.
For Marjolein, the immediate use case was data protection agreements. Every new vendor or supplier comes with a DPA that needs to be reviewed and compared against internal standards. With LEGALFLY, she uploads the agreement, runs it against the relevant playbook, and makes her own judgement on each clause, with the tool informing rather than replacing her decisions.
Beyond contract review, LEGALFLY became the team's go-to for cross-jurisdictional legal research. Marjolein built a personal GDPR knowledge collection inside LEGALFLY, hundreds of pages of training materials, and can now surface answers instantly instead of searching manually. Questions that once required a full day of research across multiple countries now take twenty minutes.
Adoption spread naturally across the team. By the time the value was clear, half the legal team had LEGALFLY open at all times. And because AI had become part of the company's broader strategy, two other departments followed, one already actively using it, another in the testing phase.
Results
Since deploying LEGALFLY, MSIG Europe has seen improvements across speed, consistency, and capacity:
Faster answers to the business
Questions that previously took a full day, such as mapping HR data retention schedules across multiple countries, now take around twenty minutes. The business no longer waits.
Consistent quality at scale
With playbooks in place, contract review meets the same standard regardless of who conducts it or when, critical for a regulated insurer operating across eight jurisdictions.
Maintained pace through a merger
After doubling in size, the legal team continued to deliver answers just as quickly as before, without adding headcount, by leaning on LEGALFLY to absorb the additional volume.
Expanded jurisdictional coverage
Operating across more countries than before, the team uses LEGALFLY to stay on top of legal requirements in markets they were previously less familiar with.
Cross-functional interest
Two departments outside legal are already exploring or actively using the platform, driven by what they have seen the legal team achieve.
